According to a decision made by the Florida Public Service Commission (Commission) today, Embarq Florida, Inc. (Embarq) will issue credits totaling $49,080 to residential customers who experienced service problems.
During the course of a recent service quality evaluation, Commission staff determined that customers who qualified for credits under Embarq’s Service Guarantee Program (SGP) were not properly credited. Embarq later determined that the missing credits were the result of two system application errors that occurred when modifications were being made to satisfy new data gathering requirements.
The credits will be promptly issued to all affected customers for missed commitments for primary service installation between April 1, 2005 and June 30, 2006. Embarq will contribute all unclaimed funds to the Community Service Fund for the promotion of Lifeline service.