The Florida Public Service Commission (PSC) recently confirmed that Verizon has provided $89,708 in refunds to 3,322 customers as directed by agency order. Following the results of a recent service quality inspection, the PSC ordered Verizon to provide the refunds to customers overcharged for calling card calls made from September 2004 through August 2006.
“The Commission closely monitors Florida’s regulated telecommunications carriers to ensure that established service quality standards are being met,” said PSC Chairman Lisa Polak Edgar. “Staff work diligently as consumer advocates to identify areas of concern and guide service providers appropriately.”
As a part of the PSC service quality evaluation program, staff discovered Verizon incorrectly billed a small number of presubscribed customers on certain optional long distance calling plans. Affected customers were charged at a rate of $0.75 per minute instead of $0.50 per minute as defined in Verizon’s tariff.
At the direction of the PSC, Verizon corrected the error, identified the affected customers and submitted a refund proposal. The PSC approved the proposal at its October 3, 2006, Agenda Conference. Verizon recently provided the PSC with documentation showing that the affected customers had received refunds.
The PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.
For additional information, visit www.floridapsc.com.