The Florida Public Service Commission (PSC) today ordered Verizon Florida LLC (Verizon) to show cause why it should not be penalized $4.56 million for taking too long to restore customers’ landline phone service.
“PSC rules require companies to make all reasonable efforts to minimize the extent and duration of conditions that disrupt or affect residents’ telephone service,” said PSC Chairman Matthew M. Carter II. “Telecommunications companies must deliver the quality of service that people pay for and expect.”
Verizon failed to restore service to customers within the time frame required by the PSC for more than 56,500 phone lines in 2007 and 2008. A PSC analysis of Verizon data revealed that the company failed to follow through on its repair commitments and appointments, and customers experienced extended phone service outages.
Verizon will have 21 days from issuance of a PSC order to respond in writing why the company should not be penalized for its apparent rule violations. The Office of the Attorney General, the Office of Public Counsel, and the AARP asked the PSC to issue the order.
The PSC is committed to making sure that Florida’s consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitors safety, reliability, and service.
For additional information, visit www.floridapsc.com.