Telecommunications carriers in Florida are primarily regulated under Chapter 364,
Florida Statutes. During the 2011 legislative session House Bill CS/CS/HB 1231,
the “Regulatory Reform Act” (Act), was passed and signed into law by the Governor,
effective July 1, 2011. Under the Act, the Legislature eliminated most of the Commission’s
retail oversight authority over the telecommunications wireline companies, yet maintained
the PSC’s authority over wholesale intercarrier issues. The Act eliminated most
of the retail regulation of local exchange telecommunications services by the PSC,
including the elimination of rate caps on all retail telecommunications services;
elimination of telecommunications-related consumer protection and assistance duties
of the PSC; and elimination of the PSC’s remaining oversight of telecommunications
service quality.
Incumbent local exchange companies and competitive local exchange companies enter
into inter-carrier contracts, which are generally called interconnection agreements.
These contracts may include provisions regarding interconnection of networks, unbundling
of network elements, resale of services, and collocation of facilities. Parties
to interconnection agreements are expected to negotiate rates, terms, and conditions
wherever possible, and to petition the Commission in the event an agreement cannot
be reached.
ROLE OF THE OFFICE OF INDUSTRY DEVELOPMENT AND MARKET ANALYSIS
The Office of Industry Development and Market Analysis is responsible for providing information and making
recommendations to the Commissioners on matters concerning telecommunications. In
addition, the Office provides telecommunications information and assistance to members
of the general public as well as other governmental bodies. Telecommunications companies
currently regulated by the Florida Public Service Commission can be viewed by using
the Master Commission Directory.
Types of Regulated Telecommunications Companies
INCUMBENT LOCAL EXCHANGE COMPANIES (ILECs)
Local exchange telecommunications companies, otherwise known as “incumbent” local
exchange companies, are defined as telephone companies that were historically granted
exclusive franchises to build, maintain, and provide local telephone service. Incumbent
local exchange companies were certificated by the Commission to provide local exchange
telecommunications service in this state on or before June 30, 1995. Ten incumbent
providers of local exchange telecommunications service are operating in the state
of Florida. Use the Master Commission Directory to view a list of the incumbent
local exchange companies, their mailing addresses, locations, contact information,
regulation information (company code and number of certificates), current dockets,
and links to the company home pages (if available):
COMPETITIVE LOCAL EXCHANGE COMPANIES (CLECs) Competitive local exchange telecommunications
companies are defined as any company, other than incumbent local exchange companies,
certificated by the Commission to provide local exchange telecommunications services
in this state on or after July 1, 1995. Competitive local exchange companies providing
services in the State of Florida after July 1, 1995, must be certificated by the
Florida Public Service Commission. The Master Commission Directory contains a listing
of the competitive local exchange companies, their mailing addresses, locations,
contact information, regulation information (company code and number of certificates),
current dockets, and links to the company home pages (if available).
RATES
The Commission no longer regulates retail rates for telecommunications services.
Providers are required to make their rates available to the public:
Every telecommunications
company shall publish through electronic or physical media schedules showing the
rates, tolls, rentals, and charges of that company for service to be offered within
the state. The commission shall have no jurisdiction over the content or form or
format of such published schedules. A telecommunications company may, as an option,
file the published schedules with the commission or publish its schedules through
other reasonably publicly accessible means, including on a website. A telecommunications
company that does not file its schedules with the commission shall inform its customers
where a customer may view the telecommunications company’s schedules. [Section 364.04(1),
Florida Statutes]
MONITORING THE COMPETITIVE MARKET
Each August, the Commission publishes its annual Report on the Status of Competition in the Telecommunications Industry.
In its report, the Commission discusses a wide
variety of factors, including access line trends, market share, intermodal competition,
and general economic conditions. The report also includes information on the ability
of competitive providers to make functionally equivalent local exchange services
available to both residential and business customers at competitive rates, terms,
and conditions, the ability of consumers to obtain these services, and the overall
impact of competition on the maintenance of reasonably affordable and reliable high-quality
telecommunications services.
The publication of this report requires data from each certificated carrier. Section
364.386(1)(b), Florida Statutes, requires all providers of local exchange telecommunications
services to submit this information on or before April 15th of each year. Instructions
for filing this information can be found here.