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Mission Statement and Goals

Commission Mission Statement

To facilitate the efficient provision of safe and reliable utility services at fair prices.

Commission Goals

The Commission fulfills this mission by pursuing a number of goals, as follows:

GOALS FOR ECONOMIC REGULATION

  • To the extent possible, streamline regulatory requirements to provide an open, accessible and efficient regulatory process that is fair and unbiased.
  • Provide a regulatory process that results in fair and reasonable rates while offering rate base regulated utilities an opportunity to earn a fair return on their investments.
  • Encourage efficiency and innovation among regulated utilities.
  • Encourage and facilitate responsible use of resources and technology in the provision and consumption of utility services.

GOALS FOR REGULATORY OVERSIGHT

  • Identify and address regulatory barriers that impede the development of competitive telecommunications markets, as directed by law.
  • Provide appropriate regulatory oversight to protect consumers.
  • Ensure that all entities providing utility services to consumers comply with all appropriate requirements subject to the Commission’s jurisdiction.

GOALS FOR SERVICE REGULATION AND CONSUMER ASSISTANCE

  • Facilitate the provision of safe utility services at levels of quality and reliability that comply with established industry standards and practices.
  • Inform utility consumers regarding utility matters.
  • Expedite resolution of disputes between consumers and utilities.



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Florida Public Service Commission
2540 Shumard Oak Blvd.
Tallahassee, FL 32399-0850
1-800-342-3552