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Consumer Brochures

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General

Conserve Your World - Florida Public Service Commission This booklet gets right to the heart of conservation. It contains a variety of ideas on ways to use energy and water wisely and to make homes more energy-efficient. PDF version of brochure (file size = 809KB)
Consumer Publications Available from the FPSC (PDF file size= 28KB) Order form listing current PSC publications.
Dockets and Filings Frequently Asked Questions (PDF file size = 109KB) Where is the Florida Public Service Commission located and what is its mailing address? How can I get to the PSC? What is the PSC's e-mail address? Look inside for these Frequently Asked Questions/Answers and more.
Florida Be Prepared (PDF file size= 493KB) The Florida Public Service Commission recommends you use the following checklist to "be prepared" in case of power outages and other utility service interruptions during extreme weather.
FPSC Facts and Figures (PDF file size= 24KB) This one-page information sheet contains facts about the PSC's evolution as a government entity, its operating statistics, what the PSC regulates, and how Commissioners are selected.
Get Wise and Conserve Florida! (PDF file size= 7MB) A popular publication for children, this is a 17-page student resource guide full of tips and games for making the Earth a better place.
If You Have a Problem with Utility Service or Rates (PDF file size= 205KB) You are entitled to receive safe, adequate utility service at reasonable rates. The rates and service of investor-owned utility companies in Florida are regulated by the Florida Public Service Commission.
Utility Ratemaking in Florida (PDF file size= 147KB) The Florida Statutes (laws) establish the powers and responsibilities of the Florida Public Service Commission as regulator of the public utilities in the state.
When To Call The PSC (PDF file size= 50KB) To help consumers receive responsive action to their concerns, here is a basic guide identifying when to contact the FPSC for help on various utility service issues.
Where To Find Help In Florida (PDF file size= 300KB) If you or someone in your family is having difficulty paying telephone, electric or natural gas bills, this booklet can help you find sources of assistance in Florida.

Electric and Gas

113 Causes of High Summer Utility Bills (PDF file size= 187KB) Since 1981, the City of Tallahassee's energy auditors have been investigating home energy problems. They have kept notes on causes of high summer utility bills. Here's their updated list for Spring 2009.
Bill of Rights for Electric and Gas Service Provides information on the provision of service, customer deposits, billing practices, meter problems, service interruptions and contacting the Commission.
PDF version of brochure (file size = 495KB)
Electric Power Interruptions (PDF file size= 1061KB) Brief disruptions in electric service, usually lasting no longer than a few seconds are called momentary power interruptions or momentary outages. Learn more about general electric safety tips, and how to minimize the effects of these power interruptions.
How To Read Your Electric Meter (PDF file size= 504KB) There's nothing mysterious about reading an electric meter -- in fact, it's easy.
Natural Gas Utility Regulation in Florida (PDF file size= 153KB) "Did You Know" that besides the investor-owned natural gas utilities, there are 27 municipally owned systems and four special gas districts. Look inside to find out more.
Reducing Electric Costs The time of day when electricity is used can make a big difference to Florida, and ultimately, to you. By practicing "reducing electric costs" you can help reduce electric demand during peak times of the day, thereby reducing the overall cost of power in Florida.
PDF Version of brochure (PDF file size= 577KB)
Twenty Summer Energy Tips That Really Work Summer tips to save energy and keep you cool during those hot months.

Telecommunications

Fight Back Against Cramming (PDF file size= 507KB) Cramming is the unauthorized addition of charges to your phone bill. What can you do about it?
Fight Back Against Slamming Slamming is the unauthorized change of a consumer's telephone service. What can you do to protect yourself? PDF Version (file size= 521KB)
Florida Area Codes and Why They Change (PDF file size= 70KB) Due to advances in technology, competition in the telecommunications industry, and because so many people are moving to our state it is necessary to assign new area codes to create more telephone numbers.
How To Choose A Long Distance Carrier (PDF file size= 964KB) Do I really need to choose a long distance company? Which companies can I choose from? What about those 10-10 numbers? Look inside for the answers to these questions and more.
Link-up Florida & Lifeline Assistance Program The Lifeline Assistance Program and Link-Up Florida offer assistance to qualified residential telephone customers, and are designed to ensure that the basic telephone connection (hook-up) and service remain affordable to all residents of Florida.
PDF version of brochure (file size = 191KB) Link-up Florida & Lifeline Assistance Program POSTER (file size = 58KB)
Navigating Your Phone Bill (PDF file size= 227KB) A Consumer's Guide to Understanding Residential Charges.
Prepaid Phone Cards (PDF file size= 3MB) Prepaid phone cards are a way to purchase long distance telephone service in advance of actually making long distance calls. Look inside to find out more.
Slamming Rules: Includes definitions, rules for customer billing, and local, local toll, or toll provider selection.
Tips on Telephone Service Tips on Telephone Service for alternative local telephone companies, cellular service and pay telephones.
PDF version of brochure (file size = 537KB)
What Are Those Taxes on Your Telephone Bill? In October 2001, the Communications Service Tax Simplification Law took effect. This law replaced a myriad of state and local taxes with the Communications Service Tax.
Your Rights and Responsibilities as a Telecommunications Customer in Florida Provides consumers with information about their rights and choices as local telephone service moves into a more competitive market.
PDF version of brochure (file size = 686KB)

Water and Wastewater

Drop by Drop: Save Money on Your Water Bill Presents a variety of indoor and outdoor water-saving tips to help conserve water and trim your bill. This colorful brochure also tells how to read a water meter and check for leaks.
PDF version (file size = 213KB) PDF foldable version (file size = 221KB)
Price Index and Pass Through Rate Adjustments for Water and Wastewater Utilities Price index and pass through rate adjustments allow water and wastewater utilities to keep up with rising industry costs without a full rate proceeding. Look inside to learn more about the policies and procedures related to these increases.
PDF version of brochure (file size = 130KB)
Rate Case Procedures For Water And Wastewater Provides a more detailed explanation of the various types of rate case proceedings specific to water and wastewater. This is important to consumers in understanding how their rates can be affected.
PDF version of brochure (file size = 471KB)
Your Water & Wastewater Service Provides explanations of some of the policies and procedures regarding specific issues, such as initiation of service, customer deposits, rate structure, billing practices, meter problems and service interruptions.
PDF version of brochure (file size = 83KB)