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Competitive Topics Forum
11/06/02
The meeting began at 10:30 a.m. The first issue discussed was O-3 which deals with
the ALEC ability to be aware of service orders pending at the customer's current
telephone provider when that customer wants to transfer to an ALEC. There were concerns
about whether the pending order should be viewable as well as whether any pending
service order could be deleted. There was discussion of changes pending in the change
control process that might alleviate or resolve the issue. However, concerns included
whether the ALEC would be able to see enough detail about the pending service order
and when any changes in the ordering system would occur. Discussion also dealt with
the issue of whether the pending service order information should be accessible
to another company or whether it was customer proprietary information that should
be kept confidential. The discussion ended with a suggestion that the change control
option CR127 should be further pursued with a request that the proposed change be
expedited from its current anticipated implementation date of June 2003.
Topic B-1 which deals with delays in billing new contract rates was discussed next.
There are two time periods involved in implementing new contract rates. The first
period is the time between a Commission decision and submitting a proposed contract
change to the ALEC; the second period is from the date of signature until implementation.
BellSouth indicated that
it planned to have a proposal on how to shorten that time frame and the cost of
making those changes ready to propose internally by the end of the year. Updates
on that effort will be provided at a future meeting.
Topic PO-1 deals with end-user migration of individual customers from an ALEC to
another ALEC or to a LEC. Verizon will coordinate development of a team of subject
matter experts to analyze this issue and bring back a report at a future meeting.
Topic MGT-1 deals with mass migration of customers after a local company goes out
of business. There is a separate Commission staff workshop planned on disconnection
of service rules and it was agreed that this topic would be better addressed there
than in the Forum.
On Topic B-2 (Self-help), BellSouth provided its written position on the subject
of Self-help and Topic B-2 was closed.
Regarding Topics MKT-1 (Win back) and MKT-2 (Marketing practices), it was reported
that there had been no action on this topic (code of conduct) in Georgia and that
this matter may be addressed in the Florida Commission's Key Customer Tariff promotion
docket.
On Topic O-2, AT&T reported that changes to the change control process had been
made by BellSouth based on a decision by the Georgia Commission. The topic will
remain in monitor status.
On Topic O-4 (mechanized ordering of new products), BellSouth agreed to check with
Covad on how the Forum could proceed on this topic.
The meeting was closed with a discussion of topics needing to be addressed next.
The next meeting was scheduled for 10:30 a.m. on December 11, 2002.